Terms of Service

1. Acceptance and eligibility

By creating an account, clicking acceptance, or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services for an organization, you represent that you have authority to bind it, and “you” includes that organization. You must be at least 18 years old and able to enter into a binding agreement.

If we enter into an order form, enterprise agreement, data processing addendum, or other written agreement with you, that agreement controls to the extent it conflicts with these Terms.

2. The Services and Customer Data

Combined helps customers connect approved data sources and give authorized agents governed, read-only access to selected business data. Features, documentation, availability, and limits may evolve. We may offer beta or preview features; those features may be changed, suspended, or discontinued and are provided as-is.

You retain all rights in the data, content, credentials, configurations, prompts, and other material you or your authorized users provide or connect to the Services (“Customer Data”). You grant us the limited rights necessary to host, process, transmit, secure, support, and improve the Services for you. We do not claim ownership of Customer Data, sell Customer Data, or use it to train general-purpose AI models.

You understand that the Services may enable access by agents, integrations, and sources you authorize. An agent’s actions, outputs, and decisions are not controlled by Combined. You are responsible for reviewing agent outputs and for applying appropriate human judgment before relying on them.

3. Your responsibilities and acceptable use

You will:

• provide accurate account information and keep credentials secure;
• obtain all rights, permissions, notices, and consents needed to provide and use Customer Data;
• use the Services in compliance with applicable law and the terms of any connected source or agent; and
• promptly notify us of suspected unauthorized access or a security issue involving your account.

You will not, and will not allow anyone else to:

• use the Services unlawfully, fraudulently, or to violate another person’s rights or privacy;
• interfere with, disrupt, probe, scan, or bypass the security, access controls, limits, or integrity of the Services;
• introduce malware or harmful code, overload the Services, or use automated means except through authorized interfaces;
• reverse engineer, decompile, or attempt to discover source code except where law forbids that restriction; or
• resell, rent, or provide the Services to a third party except as we expressly authorize in writing.

Do not provide especially sensitive or regulated data—such as payment-card data, health information, government identifiers, biometric data, or authentication secrets—unless we have expressly agreed in writing to support that use. We may suspend access when reasonably necessary to protect the Services, users, or third parties, or to investigate a suspected violation.

4. Third-party services

The Services may work with third-party sources, identity providers, payment processors, and AI agents. Those services are governed by their own terms and privacy policies. Combined does not control and is not responsible for third-party services, their availability, their data practices, or their outputs. Connecting a third-party service authorizes us to exchange the information needed to provide the integration.

5. Fees, payment, and taxes

Fees, usage limits, trials, payment timing, and any renewal terms are shown in the applicable order, account, or current pricing page. You authorize our payment provider to charge the payment method you provide for amounts due. Fees are non-refundable except where required by law or expressly stated in writing.

You are responsible for applicable taxes, excluding taxes based on our net income. We may change public pricing or introduce fees for future use on at least 30 days’ notice. Changes do not alter fees already committed in an applicable written order. If payment is overdue or a payment method fails, we may limit paid functionality or suspend access after reasonable notice.

6. Term, suspension, and termination

These Terms begin when you first use the Services and continue until terminated. You may stop using the Services and close your account at any time, subject to any written order. We may suspend or terminate your access for material breach, nonpayment, unlawful use, security risk, or if continued service would create a legal or operational risk. Where practical, we will provide notice and an opportunity to cure.

After termination or closure, your right to use the Services ends. We will handle Customer Data under the applicable account configuration, written agreement, and our Privacy Policy. Certain provisions—including payment obligations, confidentiality, ownership, disclaimers, limitations of liability, indemnity, and dispute terms—survive termination.

7. Ownership, feedback, and confidentiality

Combined and its licensors own the Services, software, documentation, designs, and other materials we make available, excluding Customer Data. Subject to these Terms, we give you a limited, non-exclusive, non-transferable right to use the Services during the applicable term. If you provide feedback, you give us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation.

Each party may receive the other’s confidential information. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and disclose it only to personnel and providers with a need to know and confidentiality obligations. Confidential information does not include information that is public through no breach, already known without duty, independently developed, or lawfully received from another source. A party may disclose confidential information if legally required after giving notice where lawful and practical.

8. Disclaimers, indemnity, and limits on liability

Disclaimer. To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not promise that the Services will be uninterrupted, error-free, secure, or that any output will be complete or accurate.

Indemnity. To the maximum extent permitted by law, you will defend and indemnify Combined and its personnel against third-party claims, damages, and reasonable costs arising from your Customer Data, your use of the Services in breach of these Terms, or your violation of law or another person’s rights.

Limit of liability. To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, goodwill, or data, even if advised of the possibility. Combined’s total liability arising out of or related to the Services will not exceed the greater of (a) the fees you paid to Combined for the Services in the 12 months before the event giving rise to liability or (b) US $100. These limits do not apply where they are prohibited by law, or to amounts you owe us.

9. Delaware law and disputes

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. Except where applicable law requires otherwise, any dispute arising from these Terms or the Services will be brought exclusively in the state or federal courts located in Delaware, and each party consents to that jurisdiction and venue. Either party may seek injunctive or equitable relief in any court with jurisdiction to protect intellectual property, confidential information, or the security of the Services.

10. Changes to these Terms

We may update these Terms as the Services, business, or law changes. For material changes, we will provide reasonable advance notice—normally at least 30 days—by posting the updated Terms, email, or another appropriate method, unless a shorter period is needed for legal, security, or operational reasons. Your continued use after the updated Terms take effect means you accept them. If you do not agree, stop using the Services before they take effect.

11. General terms and contact

These Terms and any applicable written agreement are the entire agreement about the Services and replace prior agreements on that subject. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent, except in connection with a merger, acquisition, or sale of substantially all of your assets; we may assign them as part of a merger, acquisition, corporate reorganization, or sale of assets. Notices may be provided through the Services, the email associated with your account, or the addresses below.

Nothing in these Terms limits any rights that cannot legally be waived, including mandatory consumer protections. For questions about these Terms, contact Steelworks Software LLC at team@combined.sh.