# Zendesk Chat AI connector guide

Connect Zendesk Chat data to AI agents with Combined. Explore chats, accounts, agents, source setup, MCP access and read-only business queries.

Combined offers 1,125 connectors across catalog sources and connectors generated through desktop automation.

## Connect

1. Open Combined Connected Apps and select Zendesk Chat.
2. Authorize the source and choose the relevant datasets.
3. Complete a first sync, then grant your agent access through the Set up or Access workspace.
4. Discover the actual source schemas before querying.

## Setup reference

- Authorization Method: optional; OAuth2.0 or Access Token
- Access Token: depends on the selected authentication/setup option
- Client ID: depends on the selected authentication/setup option
- Client Secret: depends on the selected authentication/setup option
- Refresh Token: depends on the selected authentication/setup option
- Access Token: depends on the selected authentication/setup option
- Start Date: required in the upstream source schema
- Subdomain: required in the upstream source schema

## Dataset reference

- chats; key: id; update field: update_timestamp
- accounts; key: account_key
- agents; key: id; update field: id
- agent_timeline; key: id; update field: start_time
- bans; key: id; update field: id
- departments; key: id
- goals; key: id
- roles; key: id
- routing_settings
- shortcuts; key: id
- skills; key: id
- triggers; key: id

This is the upstream connector reference, version 1.3.22. Account permissions and sync configuration determine the datasets available in your workspace.

## Agent prompt

Use Combined to analyze my Zendesk Chat data.
List my granted sources, discover the datasets and describe their fields.
Look for datasets corresponding to chats, accounts, agents, agent_timeline, bans, departments.
Check the last successful sync and report the available date coverage.
Propose three useful questions based on the fields actually available.
For the question I choose, run read-only SQL over the complete matching dataset.
Use a bounded result; include source names, time window and query receipt.
Ask for a missing join key or metric definition instead of inventing one.

## Links

- Combined: https://www.trycombined.com/
- Setup: https://www.trycombined.com/docs/getting-started/onboarding
- MCP: https://www.trycombined.com/docs/integrations/mcp
- Pricing: https://www.trycombined.com/pricing
- Upstream source reference: https://docs.airbyte.com/integrations/sources/zendesk-chat
- Full guide: https://www.trycombined.com/connectors/zendesk-chat