# Help Scout AI connector guide

Connect Help Scout data to AI agents with Combined. Explore conversations, conversation threads, customers, source setup, MCP access and read-only business queries.

Combined offers 1,125 connectors across catalog sources and connectors generated through desktop automation.

## Connect

1. Open Combined Connected Apps and select Help Scout.
2. Authorize the source and choose the relevant datasets.
3. Complete a first sync, then grant your agent access through the Set up or Access workspace.
4. Discover the actual source schemas before querying.

## Setup reference

- Application ID: required in the upstream source schema
- Application Secret: required in the upstream source schema
- Start date: required in the upstream source schema

## Dataset reference

- conversations; key: id; update field: userUpdatedAt
- conversation_threads; key: id; update field: createdAt
- customers; key: id; update field: updatedAt
- inboxes; key: id
- inbox_custom_fields; key: id
- inbox_folders; key: id
- users; key: id
- workflows; key: id
- tags; key: id
- teams; key: id
- team_members; key: id

This is the upstream connector reference, version 0.0.50. Account permissions and sync configuration determine the datasets available in your workspace.

## Agent prompt

Use Combined to analyze my Help Scout data.
List my granted sources, discover the datasets and describe their fields.
Look for datasets corresponding to conversations, conversation_threads, customers, inboxes, inbox_custom_fields, inbox_folders.
Check the last successful sync and report the available date coverage.
Propose three useful questions based on the fields actually available.
For the question I choose, run read-only SQL over the complete matching dataset.
Use a bounded result; include source names, time window and query receipt.
Ask for a missing join key or metric definition instead of inventing one.

## Links

- Combined: https://www.trycombined.com/
- Setup: https://www.trycombined.com/docs/getting-started/onboarding
- MCP: https://www.trycombined.com/docs/integrations/mcp
- Pricing: https://www.trycombined.com/pricing
- Upstream source reference: https://docs.airbyte.com/integrations/sources/help-scout
- Full guide: https://www.trycombined.com/connectors/help-scout