# Freshdesk AI connector guide

Connect Freshdesk data to AI agents with Combined. Explore tickets, agents, groups, source setup, MCP access and read-only business queries.

Combined offers 1,125 connectors across catalog sources and connectors generated through desktop automation.

## Connect

1. Open Combined Connected Apps and select Freshdesk.
2. Authorize the source and choose the relevant datasets.
3. Complete a first sync, then grant your agent access through the Set up or Access workspace.
4. Discover the actual source schemas before querying.

## Setup reference

- API Key: required in the upstream source schema
- Domain: required in the upstream source schema
- Lookback Window: optional
- Number of Concurrent Threads: optional
- Rate Limit Plan: optional; Free Plan or Growth Plan or Pro Plan or Enterprise Plan or Custom Plan
- Contacts Rate: depends on the selected authentication/setup option
- General Rate: depends on the selected authentication/setup option
- Tickets Rate: depends on the selected authentication/setup option
- Requests per minute: optional
- Start Date: optional
- Subscription Plan/Tier: optional

## Dataset reference

- tickets; key: id; update field: updated_at
- agents; key: id
- groups; key: id
- business_hours; key: id
- canned_response_folders; key: id
- canned_responses; key: id
- companies; key: id
- conversations; key: id
- contacts; key: id; update field: updated_at
- discussion_categories; key: id
- discussion_comments; key: id
- discussion_forums; key: id
- discussion_topics; key: id
- email_configs; key: id
- email_mailboxes; key: id
- products; key: id
- roles; key: id
- satisfaction_ratings; key: id; update field: updated_at
- scenario_automations; key: id
- settings; key: primary_language
- skills; key: id
- sla_policies; key: id
- solution_articles; key: id
- solution_categories; key: id
- solution_folders; key: id
- surveys; key: id
- ticket_fields; key: id
- time_entries; key: id

This is the upstream connector reference, version 3.2.26. Account permissions and sync configuration determine the datasets available in your workspace.

## Agent prompt

Use Combined to analyze my Freshdesk data.
List my granted sources, discover the datasets and describe their fields.
Look for datasets corresponding to tickets, agents, groups, business_hours, canned_response_folders, canned_responses.
Check the last successful sync and report the available date coverage.
Propose three useful questions based on the fields actually available.
For the question I choose, run read-only SQL over the complete matching dataset.
Use a bounded result; include source names, time window and query receipt.
Ask for a missing join key or metric definition instead of inventing one.

## Links

- Combined: https://www.trycombined.com/
- Setup: https://www.trycombined.com/docs/getting-started/onboarding
- MCP: https://www.trycombined.com/docs/integrations/mcp
- Pricing: https://www.trycombined.com/pricing
- Upstream source reference: https://docs.airbyte.com/integrations/sources/freshdesk
- Full guide: https://www.trycombined.com/connectors/freshdesk